Financial Services

Customer Experience is Paramount

Today's Financial Services companies are deciphering massive amounts of data, managing security, maintaining regulatory compliance, and rethinking the concept of money - all in the name of the consumer.  Increase customer personalization, provide new products faster, minimize fraud, and enhance cybersecurity, all in support of your key digital initiatives.

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Customer Experience is Paramount
Through our Digital roadmap we will help you achieve your business objectives.

Think Mobile First

Mobile banking pervasive and seeing a huge growth in demand for mobile features like mobile app/ATM withdrawals, budgeting and custom bill pay events.

Modernize Payments

Digital payments must be widely available as adoption spreads across all digital and physical locations with the ability to split, route, or receive payments.

Connect with Fintech

Banking services must be available via web and mobile apps but must also integrate with 3rd party digital and data services like personal finance and budgeting.

Secure Data & Transactions

Fraud detection and cybersecurity is top of mind for banking services with features like biometric authentication or secure transactions supported by technologies like blockchain.

Personalize the Experience

Customers demand an intuitive and frictionless journey with content that is personalized specifically for their needs like custom dashboards and voice recognition.

View Our Work
Explore how we deliver digital transformation for our clients.
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Identify Access Management
Identity Access Management
Apex implemented Identity Access Management resulting in show significant cost savings.
Case StudyFinancial Services
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Workday Implementation
Workday Implementation and RPA
Implementing WorkFusion platform, within a strict budget and adherence to banking standards.
Case StudyFinancial Services
/insights/case-study/ai-customer-experience-enhancement
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Financial Services Customer Enhancement
AI Customer Experience Enhancement
Fortune 50 financial company enhances customer experience capabilities with AI.
Case StudyFinancial Services
What Our Clients Say
"One big positive for me is Apex ensures there is a continuous dialogue with the client and wants to make sure the candidates are qualified and progressing as expected…. they are professionals with a strong customer focus. Apex Account Managers go the extra mile to ensure qualified candidates are presented and are always keeping in touch. That is important in this business. "
A Fortune 500 Financial Corporation

Leadership

Don Raider
Executive Vice President, Operations

Don Raider oversees several industries including Financial Services, Business Services, Telecommunications, and Government Services. He drives sales through our account teams that serve our clients and consultants, delivering transactional excellence.