Program Manager

Job#: 2033092

Job Description:

• Stay current on stakeholder needs and program vision.
• Develop operations plans that include quarterly/annual goals, priorities for the program, and balance priorities with resource and financial constraints.
• Assist the program by defining performance metrics and steps taken to meet defined benchmarks/SLAs.
• Interface directly with business and engineering teams to understand and influence outcomes.
• Responsible for iteratively enhancing monitoring and reporting on all program metrics.
• Manage vendor(s) contracts and measure and report on their performance.
• Collaborate with peer teams to provide and enhance services and help it evolve in line with agency and Commonwealth mandates.
• Build and manage a small team of direct reports for needs that Vendor(s) and peers cannot meet effectively.
• Understand and proactively review existing processes, identify opportunities for improvement and make constructive suggestions for change that would benefit the program.

• Bachelor’s Degree
• 4+ years of experience managing IT operations serving content management/publishing systems.
• ITIL Foundation certified strongly preferred.
• Demonstrated ability to understand and negotiate the needs and expectations of multiple stakeholders.
• Excellent communication & negotiation skills and experience in supporting technical and non-technical staff.
• Advanced program/process/project management skills and systems-thinking
• Advanced relationship management, leadership skills, and organizational savvy
• Advanced analytical skills, providing critical thinking, solving problems, with ability to measure, evaluate and act on financial and operational results.
• Proven action-orientation, resilience and ability to respond to changing business objectives.
• Proven ability to develop/implement business strategies across the enterprise, collaborating to implement initiatives in an integrated manner.
• Proven ability to influence others, structuring and presenting documents to effectively communicate with and inspire trust of partners and leaders, driving alignment and decision making.
• Experience leading people and effectively mentoring, coaching and developing others.
• Advanced knowledge of Microsoft Office, knowledge of Teams, SharePoint, JIRA, and a CI/CD framework
• Must have multiple years of working with Agile SDLC

• Stay current on stakeholder needs and program vision.
• Develop operations plans that include quarterly/annual goals, priorities for the program, and balance priorities with resource and financial constraints.
• Assist the program by defining performance metrics and steps taken to meet defined benchmarks/SLAs.
• Interface directly with business and engineering teams to understand and influence outcomes.
• Responsible for iteratively enhancing monitoring and reporting on all program metrics.
• Manage vendor(s) contracts and measure and report on their performance.
• Collaborate with peer teams to provide and enhance services and help it evolve in line with agency and Commonwealth mandates.
• Build and manage a small team of direct reports for needs that Vendor(s) and peers cannot meet effectively.
• Understand and proactively review existing processes, identify opportunities for improvement and make constructive suggestions for change that would benefit the program.

• Bachelor’s Degree
• 4+ years of experience managing IT operations serving content management/publishing systems.
• ITIL Foundation certified strongly preferred.
• Demonstrated ability to understand and negotiate the needs and expectations of multiple stakeholders.
• Excellent communication & negotiation skills and experience in supporting technical and non-technical staff.
• Advanced program/process/project management skills and systems-thinking
• Advanced relationship management, leadership skills, and organizational savvy
• Advanced analytical skills, providing critical thinking, solving problems, with ability to measure, evaluate and act on financial and operational results.
• Proven action-orientation, resilience and ability to respond to changing business objectives.
• Proven ability to develop/implement business strategies across the enterprise, collaborating to implement initiatives in an integrated manner.
• Proven ability to influence others, structuring and presenting documents to effectively communicate with and inspire trust of partners and leaders, driving alignment and decision making.
• Experience leading people and effectively mentoring, coaching and developing others.
• Advanced knowledge of Microsoft Office, knowledge of Teams, SharePoint, JIRA, and a CI/CD framework
• Must have multiple years of working with Agile SDLC

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.