CRM Support Rep III

Job#: 2036257

Job Description:

Apex is looking for a Technical CRM (Customer Relationship Managment) Support Representative for a long-term position with a top rated company.  
This position is 100% WFH aside from traveling for a team building events, roughly twice a year.  
Position must sit within 200 miles of Allen, TX, Springfield, MO, Lenexa, KS, Louisville, KY, or Cedar Falls, IA.
Job Description:
The Technical CRM Support Representative will be a key player in our customer relationship management (CRM) initiatives. This role requires a strong technical background, with an emphasis on SharePoint, CRM systems, and associated tools.
Key Responsibilities:

1. Technical Resolution (75%): The representative will be responsible for end-to-end problem resolution, including SharePoint page builds and minor configuration changes. This includes understanding the setup of our Customer Portal (SharePoint) and CRM system (PeopleSoft), as well as some knowledge of Active Directory users and groups.
2. Customer Support (25%): The representative will communicate directly with customers, providing updates and resolutions to their issues.
3. Team Collaboration: The representative will work closely with technical teams, building rapport and facilitating issue resolution. This includes taking issues from Level II and escalating them to the appropriate technical teams.
4. System Deployment and Maintenance: The representative will play a key role in system deployments, maintenance, and outage management. This includes taking ownership of communication and procedures during these events.
5. Future Learning: As our team plans to migrate to Salesforce in the future (approximately 2 years), an interest in learning about this platform would be beneficial.

Team Structure: The representative will join a team of two Level III members.
Work Hours: Standard 1st shift hours for the Central time zone.
This role is ideal for a technically inclined individual with excellent communication skills and a customer-focused mindset. The ability to work effectively with technical teams and manage multiple responsibilities is crucial.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.