AV Service Technician
Job#: 2040736
Job Description:
Apex Systems is seeking an AV Service Technician. If interested, email [email protected] your resume.Position: AV Service Technician
Location: Washington, DC Metro Area - based in Glen Burnie, MD (will travel to other sites in DMV area)
Hours: Regular business hours
Compensation: $50,000/yr + full benefits
Job type: Full time, direct hire
Overview
This position will provide on-site and remote technical support for a large group of clients who are supported by our dedicated service department. This person will provide a wide range of customer support services surrounding the operation, implementation, troubleshooting, and maintenance for Audio Visual & Videoconferencing systems.
Responsibilities
Principal responsibilities and duties, but not all-inclusive, include the following. Individuals may perform other duties as assigned, including working in other functional areas to cover absences or relief to balance workloads.
- Troubleshooting system problems reported by users and repairs
- Manage customer generated Help Desk tickets and respond to end user requests
- Responsible for escalating and tracking all “next level” break fix issues for resolution
- Supporting and assist with facilitating large presentations in classrooms or auditoriums
- Inventory management of spare systems and service inventory
- Other duties as assigned
- Ability to install AV systems (display, wall plate, VTC codec, camera, cable routing, and testing)
- Demonstrated proficiency managing service ticketing system, respond and close out tickets ahead of SLA requirements. Track and log all service activity in ticketing system
- Ability to operate and demonstrate system capabilities to end users for optimal performance during presentations and VTC calls
- Perform Quality Assurance testing and generate documentation on results
- Able to configure standard system components to client requirements
- Able to work independently for AV testing and troubleshooting
- Proficient in loading and testing control system code and DSP programming
- Ability to interpret AV CAD drawings and update with Red Lines. AutoCAD experience is a plus
- Perform site surveys, inventory, and create as built document for installed systems
- Education: HS Degree required
- Technical School Certification or Community College (preferred)
- Years of Experience: 5+ years of AV installation, system operation, and maintenance
- Security Clearance: US Citizenship. Ability to obtain a Public Trust or DOD clearance is a plus, but not required.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.