Technical Support Analyst

Job#: 2041536

Job Description:

**APPLICANTS MUST BE LIVING WITHIN A 30 mile RADIUS OF CHARLOTTE, NC**

Apex Systems is seeking strong Tier 1 Support Specialists that have strong technical and customer service skills.

Location: 100% REMOTE** please see above requirements************^^^^^^^^^

Only local applicants will be considered at this time.

Contract length: 6+ month contract with extension contingent on performance

Pay Rate: $18+/hr W2 | PTO, holiday pay rate & benefits are NOT included while on contract

Requirements:

• Strong customer support & communication; willing to take 40-60 inbound calls daily
• 1+ years of working Helpdesk Support/Service Desk support experience; this must be hands on professional experience
• Experience using Ticketing systems; Service Now, Jira, Active Directory

If you are interested in the opportunity/requirements please send your resume to [email protected] or apply directly today.

Job Summary:

Under general supervision performs maintenance, troubleshooting, research and fact-finding to respond to hardware (desktop, telephony), software, network (data and voice) and enterprise applications issues/requests. Prepares responses, either onsite or via phone support, to application, network and hardware related questions / requests. Staffed by persons with general information systems knowledge acquired through education and/or experience.

Additional Essential Functions:

• Provides technical support via the telephone for customer issues in a fast-paced call center environment.
• Produces accurate and complete work while meeting department productivity goals.
• Perform troubleshooting for unfamiliar technical issues.
• Ability to determine issues that may have an adverse business impact if not escalated.
• Applies appropriate customer service and service recovery skills to comply with department standards.
• Demonstrates good written and oral communication skills.
• Ability to learn standard hardware equipment and software applications at a rapid pace.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.