ServiceNow Product Analysts

Job#: 2041943

Job Description:

Apex Systems is now hiring 3 ServiceNow focused Product Analysts for a migration from Remedy to ServiceNow! In addition to ServiceNow experience, specific background must align with one of the three positions described below.
Location: 3 days/week on-site (Richmond, VA; Kennesaw, GA; Chandler, AZ; Plano, TX) **No exceptions on location
Duration: 12-18 month W2-only contract, good potential for FTE conversion
Expected Pay Range: W2-only $53-63/hr; paid for hours worked

Position Specific Requirements:

• Familiarity with APIs, SaaS, Integrations, Asset and Configuration Item attributes - required
• Deep understanding of Asset Discovery data sets, tools/methods, processes, workflows, normalization, and conflict resolution – required

• Deep understanding of ServiceNow Platform Management processes, workflows, upgrades/version management - required
• Understanding of ServiceNow groups/roles, development and test instances, update sets, form layouts, tables/related lists – required
• Familiarity with APIs, SaaS, Integrations, Data Loads – desired

• Deep understanding of Asset and Configuration Item processes, attributes, workflows, lifecycle management - required

Summary, Responsibilities & Requirements for all:
The Global Technology Service Management function is a new team charted with designing, implementing, and managing next generation Service Management policies, processes, and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees.
Position Summary
The Product Analyst is a hands-on role where you will analyze high level business requirements and translate them into technical specifications for our engineering team. In this role, you will work closely with both our business unit and technical product managers, DevOps engineering, architects, user experience, and cross-functional counterparts to develop high-level requirements that enable high quality products that delight our internal customers. They perform data-driven analysis and collaborate to understand their business processes to facilitate gathering insights to shape product design. The Product Analyst is responsible for extracting actionable insights from business requirements into development items for implementing ServiceNow at our company.
Job Responsibilities:

• Provide and lead analytical support to (Discovery, Core Platform or ITASCM) Product Owners or Product Managers engaged in the discovery, design, and delivery of implementing and operating the ServiceNow platform
• Collaborate with the product team to offer insights and build reusable or ad hoc data views that influence product strategy, design, and development
• Participate in the agile software development methodology, including design, testing, implementation, and deployment
• Identify opportunities for optimization and automation to improve platform performance, accuracy, and user efficiency
• Work with data, design, and engineering teams to conduct appropriate discovery and be able to understand the depth and breadth of the impact of the problem to be solved
• Collaborate with other product teams, technical architects, and developers to understand the technology roadmap for modernization
• Evaluate proposed enhancements or issue resolutions for meeting business objectives, risks and cost/benefits
• Understanding technology infrastructure, interface with senior infrastructure and application development leaders to clarify requirements, align priorities, and translate into work items for the delivery team
• Translate business and process requirements into actionable development stories, including Acceptance Criteria, Business Value, Definition of Done, etc.
• Gather and catalog functional, non-functional, and technical requirements for stakeholder requests
• Produce effective documentation to capture and communicate business process and requirements in the format of business process flow diagrams, data flow diagrams, data definition documents, decision trees, logic diagrams, requirements documents, and user experience flows
• Understand stakeholder needs to help articulate the development solution to solve a problem
• Assist to define KPIs and other metrics that can track progress, efficiency gains, and user experience
• Work closely with business partners to evaluate business requirements, plan deliverables, and participate in efficient development, delivery, and deployment activities

Required Skills

• 3+ years product management / technical business analyst experience – including defining user experience needs, writing epics, stories, acceptance criteria, etc.
• 3+ Direct experience working in an Agile team (directly aligned to a product), familiarity with agile practices and ability to work independently. Experience working in Jira and Confluence
• 2+ years ServiceNow implementation experience
• Demonstrated ability to interpret business and technical needs and translate them into actionable user stories for software engineering teams
• Ability to operate as part of cross-functional work streams to execute projects with quality and on-time
• Good communication, presentation, and analytical skills with the ability to articulate to key partners

Desired Skills

• Knowledge of product lifecycle management and product management principles.
• Understanding of OKR framework
• Excellent communication, analytical, conceptual thinking, and presentation skills with the ability to articulate to key partners
• Experience in Financial Services industry
• 2+ years of experience as a business analyst or a related field
• Excellent planning, organizational, and time management skills
• Competency in the Microsoft Suite including Word, Excel, PowerPoint, Visio and Outlook

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.