HR Administrator

Job#: 2043410

Job Description:

• 4 days/week onsite
• Need one person for each shift: 8-5, 9-6 and 11-8

1. Customer service or HR experience
2. Good written and verbal communication
3. General understanding of computers
4. Time management

• Assist department in carrying out various human resources programs and procedures for all company employees.
• Review, process, and triage inbound communications through standard mail, email, voicemail, and service requests to appropriate teams within service level agreements within the case management system.
• Monitor queues to ensure continuous and balanced workflows, accounting for team availability and work complexity.
• Record and update the case management system with call/transaction specific information and supporting documentation and ensure documentation captured in the case management system is thorough and accurate.
• Provide excellent customer service in responding to a large volume of incoming calls, cases and communications received from employees and Human Resources partners. Effectively address customer questions and concerns within the scope of responsibility.
• Provide administrative support for Corporate Human Resources Departments. Prepare reports and correspondence, as directed.
• Manage time effectively to ensure HR Shared Services Center meets required Service Level Agreements and customer satisfaction scores.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.