Service Desk Manager

Job#: 2043682

Job Description:

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client.  Please apply if interested and qualified.  Please note that only qualified candidates will be contacted.
Position: Service Desk Manager
Location: Orlando, FL/Remote
Duration : 6 month+ Contract
Rate Range : $50-$60/ per Hour
 
Job Description:
Job Summary: The Service Desk Manager will oversee the daily operations of the service desk, ensuring efficient and effective support for all IT-related issues. This role requires a strong background in helpdesk management, project support, process and procedure development, ServiceNow configurations, and ITIL best practices.
Key Responsibilities:

• Helpdesk Management: Lead and manage the service desk team to provide high-quality support to end-users. Monitor and improve service desk performance metrics.
• Project Support: Collaborate with IT and business teams to support various projects, ensuring alignment with organizational goals and timelines.
• Process and Procedures: Develop, implement, and maintain IT service management processes and procedures to enhance service delivery and efficiency.
• ServiceNow Configurations: Configure and maintain the ServiceNow platform to meet the organization’s needs. Ensure the platform is optimized for performance and usability.
• ITIL Best Practices: Apply ITIL best practices to manage incidents, problems, changes, and service requests. Ensure compliance with ITIL standards and continuous improvement of IT service management processes.

• Proven experience in helpdesk management and leading a service desk team.
• Strong knowledge of ITIL best practices and certification (ITIL Foundation or higher) is preferred.
• Hands-on experience with ServiceNow configurations and administration.
• Excellent project management skills with the ability to support and manage multiple projects simultaneously.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.

• Health
• Dental
• Vision
• Life Insurance; Short Term Disability
• Hospitalization Coverage
• Direct Deposit
• Weekly Pay Periods
• Training and Development Programs
• 401k
• Referral Program

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.