Production Support
Job#: 2044934
Job Description:
Apex Systems is looking for candidates for a Production Support position for one of our biggest financial clients in Charlotte, NC. If you are interested, please send your resume to [email protected].
Location: Jacksonville, FL - must be open to hybrid onsite work at least 3x/wk and on-call rotation
Type: 12+ month contract with potential to extend
We are only able to work on a W2 basis, no Corp to Corp. Must be able to work on our W2 without sponsorship!
Required Skills:
- ITIL Process
- Vendor hosted applications
- file transmission knowledge
- Intermediate Windows and Linux navigation skills
- Proficient with Microsoft Word, Excel and PowerPoint
- Experience with vendor hosted applications and keeping vendors accountable for incident resolutions
- SQL query experience
- Learn Application functionality (focus on vendor applications)
- Understand system flows and dependencies
- Learn any file feeds that need to be monitored/alerted
- Maintain support documentation
- Document the incident engagement process
- Handle Remedy incident and problem tickets
- Run incident triage calls
- Cross-train teammates
- Support other Cards applications
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.