IT Production Support Specialist

Job#: 2045604

Job Description:

• Provide 24/7 production support for Tier 1 or Tier 1 Critical applications, ensuring high availability and reliability.
• Manage and resolve incidents and problems efficiently, following established processes.
• Oversee and implement change management processes to ensure smooth transitions and minimal disruptions.
• Collaborate with cross-functional teams to deliver CCR (Currency, Capacity, and Refresh) projects, including infrastructure and application version upgrades.
• Utilize strong technical knowledge in Redhat Linux, IBM MQ/Kafka, SQL/Oracle DB, and web technologies such as Java, Springboot, and Node JS.
• Implement and manage microservices architecture and containerization platforms, including Redhat Openshift, Kubernetes, Docker, and Helm Chart.
• Monitor infrastructure and application logs using tools like Dynatrace to ensure optimal performance.
• Work closely with team members, demonstrating strong collaboration and teamwork skills.
• Manage file transfer and scheduling software, such as Autosys.
• Deploy CI/CD pipelines using DevOps tools like Jenkins, Artifactory, and Github Actions.
• Ensure compliance with security and resiliency requirements from both infrastructure and application perspectives.
• Conduct and manage disaster recovery (DR) exercises to ensure preparedness.
• Navigate various application and regulatory audit processes effectively.

• 7+ years of overall IT experience.
• 5+ years of experience in 24/7 production support.
• Strong knowledge of incident and problem management processes.
• Experience in handling production support for Tier 1 or Tier 1 Critical applications, preferably in the banking domain.
• Strong knowledge of change management processes.
• Good understanding of both SDLC and Agile delivery models.
• Experience in delivering CCR projects is a plus.
• Strong technical knowledge in Redhat Linux, IBM MQ/Kafka, SQL/Oracle DB concepts.
• Understanding of web technologies like Java, Springboot, Node JS.
• Knowledge of microservices architecture and containerization platforms.
• Familiarity with infrastructure and application log monitoring tools.
• Excellent team player with strong collaboration skills.
• Knowledge of file transfer and scheduling software like Autosys.
• Familiarity with DevOps and CI/CD pipeline deployment.
• Understanding of security and resiliency requirements.
• Experience in handling DR exercises.
• Strong understanding of various application and regulatory audit processes.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.