Tier 2 Technical Support
Job#: 2045860
Job Description:
Title: Tier 2 TechnicianLocation: San Antonio, Texas - onsite 100%
Contract: 6 month contract with high possibility for extensions
Schedule: Monday through Friday 8am to 5pm CST
Apex Systems is looking for multiple Tier II Technicians to support one of our largest government clients.
Minimum Qualifications
- Must be able and willing to sit onsite in San Antonio, TX
- Minimum 1+ years of experience support/troubleshooting Microsoft Windows 10
- Minimum 1+ year experience support/troubleshooting Microsoft O365
- Tier 1 Support Experience
- Proven ability to work independently and as a team member
- Good communication (oral and written) and interpersonal skills
- Good organization, multi-tasking, and time-management skills
- Strong attention to detail and excellent customer service
Preferred Qualifications
- Tier 2 Support Experience
- College Degree
- Troubleshooting Experience
- PC Refresh Experience
Role Description
- Provides PC Refresh/Imaging of Hardware/Software –configuring of software, hardware, and peripherals.
- Performs support services to upgrade laptops.
- Serves as customer contact on technical and service-related problems to ensure the upgraded units are functioning properly, can connect to the network, and end user can access the devices and data.
- Diagnoses mechanical, hardware, software and system issues using established procedures.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.