Onsite Technician - Macungie

Job#: 2046053

Job Description:

Apex Systems, America’s second largest technical staffing firm, has a 6-month contract opening for On-Site Support Technician with a warehouse client in Macungie, PA. This is a fast-paced, cutting edge environment offering room for advancement, professional and technical growth and long term stability. We are looking to hire fast and expect these resources to start soon. 

Quick Overview:

Title: Onsite Support Technician

Duration: 6 Month Contract 

Location: Macungie, PA

Shift: Monday-Friday, flexible start time of 6:30A-3:00P

Summary

This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines.  Additionally this position utilizes global processes to achieve the end results.  The goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to travel & work overtime, and most importantly work as a team.

Responsibilities

• Setup/imaging of new user equipment (Laptops running Windows 10, Mobile phones running iOS or Android) according to global guidelines
• Delivery of end-user equipment to the users
• General OFFICE support to end-users
• Deliver and Support infrastructure solutions required by the business
• Perform delivery and support work according to standard methods and processes
• Execute time-critical support of industrial IT solutions
• Collaborate with global support technicians in troubleshooting and resolving infrastructure and end-user problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases
• Use delegated authority from global operations teams to manage local infrastructure solutions
• Proficient in general network design and troubleshooting from a connected device perspective
• Provide continual communication/feedback to end-users to understand their requirements and setting the appropriate expectations.
• Install and configure Client systems (Hardware, software, applications, communications, printers, and peripherals)
• Install, configure, and support various handheld barcode scanning devices
• Install, configure, and support specialized barcode printers
• Have a good understanding of LAN connectivity (wired & Wi-Fi) in support of existing infrastructure
• Assist PC Users in utilizing PC applications for office & factory automation and solving business problems.
• Perform scheduled/unscheduled upgrades to machines to maintain a safe & secure network due to O/S vulnerabilities and virus outbreaks.
• Image & configure new and existing machines to end-user expectations
• Deploy new computers to end-users by transporting equipment via handcart and personal/company vehicle in which lifting up to 50 lbs. is involved.
• Ability to produce documentation for Knowledgebase solutions
• Rotational on-call support
• Participate in global projects that have an impact on the local business, as needed
• Other duties as assigned

Key Qualifications and Capabilities                      

• Bachelor’s Degree in Computer Information Systems, or the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
• Ideally, at least 5 years’ experience in a manufacturing environment.
• Five years of IT experience preferred.
• Experience working in a highly matrixed organization.
• Ability to work in a team environment, manage multiple clients, and provide consultative skills throughout the process.
• The ideal candidate will be highly motivated with a strong sense of urgency.
• Dedicated to delivering customer value
• Ability to build effective relationships
• Solid communication skills
• Work patiently with end-users who are frustrated and need issues to be resolved quickly or helpful guidance with using the solutions
• Open to change and enjoys the challenge of unfamiliar tasks
• Pursues tasks with energy, drives and has a need to finish
• Broad IT background
• Has fluency in English, both written and spoken
• Experience in Cloud technologies a plus

Why APEX?

• We offer weekly pay, direct deposit, competitive pay rates
• Health/Medical benefits, Life Insurance, 401k, Employee Stock Purchase Program
• Discounts to most major certification programs, access to multiple technical training platforms and programs

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.