Servicenow HRSD Product Owner
Job#: 2046860
Job Description:
Our great client has an immediate Remote opening for a Servicenow HRSD Product Owner. If you are interested please apply with resume to [email protected].
We are a team of HR service professionals and digital experience professionals working to redefine our HR Services, through workflow automation and enabling technologies. This business product owner would play a critical role in aligning the business strategy and roadmap for HR service delivery to the digital experience as we accelerate our efforts to modernize and become more efficient.
Looking for:
- More in-depth product management knowledge and experience in HR service delivery, as well as applicable HRIS experience (leans heavily to ServiceNow, Workday, AbsenceSoft software/tech solutions, HR Acuity for ER service case management). Specific platforms/software listed strongly desired, but open to utilizing similar alternative ones.
- This role will focus more heavily on the business side. They will be more heavily driving towards business outcomes vs. pulling together people from the tech side (still doing but not as important).
Tools used: ServiceNow, Optimizely, Workday, Slack, SharePoint, Lucidworks
Purpose of Opening: Role supporting HR Service delivery and ServiceNow
Role Expectations: This business product owner would play a critical role in aligning the business strategy and roadmap for HR service delivery to the digital experience as we accelerate our efforts to modernize and become more efficient.
- More in-depth product management knowledge and experience in HR service delivery, as well as applicable HRIS experience (leans heavily to ServiceNow, Workday, AbsenceSoft software/tech solutions, HR Acuity for ER service case management). Specific platforms/software listed strongly desired, but open to utilizing similar alternative ones.
- This role will focus more heavily on the business side. They will be more heavily driving towards business outcomes vs. pulling together people from the tech side (still doing but not as important).
Work Schedule: Can ask if there are any issues with either of these 2 items
- Mostly 8-5 central time work; there can be adjustments / available in that time zone that’s critical – we have 2 afternoons a week blocked for heads-down no meeting work time or ad hoc unscheduled meetings from an EI&D calendar.
- Culture is relationship based and building trust is hugely important to our work – if remote, zoom cameras on most of the time
Required Skills:
- Digital product
- Understanding of service background – for customers or HR (HR preferred)
- Experience with SNOW, Zendesk or similar CRM
- Experience working with Content Management Systems (specifically Optimizely)
- HRIS – specifically servicing systems: Workday, HR Acuity, Absencesoft
- Critical thinking & problem-solving skills
Desired Skills:
- Agile
- Cross-functional leadership
- Design principles
- Employee digital experience: Experience mapping, process mapping, technology capability assessments
- Human centered design – service mapping
- Journey or experience mindset
- Self-starter
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.