L1 Service Desk - 3rd Shift

Job#: 2047020

Job Description:

Our client is looking to hire a Service Desk Technician. This role with be onsite, 4 days a week in 10 hour shifts. This will be a 3rd Shift role.

• Provide on-site support using a company vehicle to various plants in the Triangle area, as well as remote support through a ticketing system.
• Assist with issues related to Microsoft products, printers, and email.
• Triage incoming tickets and escalate those requiring Tier 2 support.
• Resolve Tier 1 tickets and collaborate with end users to address their issues.

Key Areas of Work:

1. On-site quick action assistance for urgent issues.
2. Routine IT tasks.
3. Preventative IT tasks.
4. Triage and manage new tickets.

Requirements:

• Strong background in Microsoft products.
• 1-2 years of relevant experience.
• Ability to explain troubleshooting processes clearly, from start to finish, and work collaboratively when assistance is needed.
• A+ Certification is preferred.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.