Support Service Centers

Seamless Support 

In today’s customer-focused and data-driven enterprises, support service centers and the data they provide are a crucial part of your organizations ecosystem.  Our cost-effective nearshore, remote and onsite solutions for Service Desk, Application Support, and Desk side support all focus on benchmark metrics, scalability and resource optimization while ensuring maximum value and adhering to operational policies.

Seamless Support 

Why

Customers and users demand service that supports a frictionless experience.  Delivering the right balance of customer satisfaction, quality, and efficiency is crucial to effective service management and increased value.

How

Our large-scale virtual bench of technical resources allows us to build customized support frameworks driven by metrics that ensure the right balance of CSAT, quality, and efficiency.

Value

Gain transparency, effectiveness, and maximum flexibility from scalable teams and comprehensive service management to help you create more value and launch new products and services with confidence.

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call center employees
Tier 1 Migration Support
A telecommunications company migrates to a new digital system and meet their increased demand during the busy storm season.
Case StudyCommunications
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Customer service reps
Enterprise Tier 1 and 2 Service Desk
Reduced call resolution times by 40% with a continuously improving service desk.
Case StudySupport Service Centers
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woman on phone
Multi Location Workforce Management
Seamlessly transitioned consultants to a new workforce management provider.
Case StudySupport Service Centers
What our clients say
"Apex provides top quality candidates and is always able to fill any position I need with sometimes only 24 hr notice.  I would have no hesitation referring them to anyone who needs immediate support."
Consumer Package Goods Company

Leadership

Brian Lange 
Consulting Services Director 

Brian brings 12 years of experience building support service programs, from specialized teams to large scale call centers, for several Fortune 500 companies. Brian implements operational excellence and ITIL aligned processes to create efficient and robust support frameworks.