Store Support Technician

Job#: 2041610

Job Description:

IT Support Analyst
We are growing quickly and have many exciting initiatives underway making us a fantastic place to work. Our company strategy is to continue growing – growing our people and our ability to bring authentic our product to more customers – while strengthening our company culture and people processes. Responsible for maintenance and improvement of the organization’s computer hardware and software systems at the corporate and store levels.
Essential Responsibilities:
• Oversee maintenance and support of store-level point of sale hardware.
• Provide on-call hardware and software support to all locations.
• Work with other members of the Information Technology department to provide software support for store-level point of sale software.
• Oversee maintenance and support of the corporate offices and store-level workstation hardware and software.
• Provide both technical support and third party application support to all departments of the organization.
• Work with third party vendors to troubleshoot point of sale and commodity hardware.
• Manage an inventory of replacement parts for corporate and store-level hardware.
• Educate store managers on triage-level software and hardware troubleshooting.
Essential Skills and Abilities:
• Teamwork: A strong ability to work well with others toward achieving a common goal.
• Commitment to Company values. Strong customer orientation.
• Strong knowledge of Windows environments.
• Strong knowledge of LAN/WANs, and information security.
• Clear, effective verbal and written communication skills including the ability to actively listen, problem solve, and communicate effectively with both technical and business users.
• Must be detail oriented with the ability to think logically for interpreting and analyzing problems.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Knowledge of current technological developments/trends in area of expertise.
• Ability to travel to all locations and events
• Must have thorough knowledge of company products, services, policies and procedures.
• Ability to be part of creating a safe, fun, efficient, positive team orientated environment.
Physical Demands and Working Conditions:
• Work performed in office environment and restaurant when necessary
• Required to sit for long periods.
• Required to use computer for long periods.
• Ability to freely access all areas of the Corporate Office and store offices.
• Ability to perform heavy lifting (up to 80 lbs.) on an occasional basis, when moving or relocating computer equipment.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Required to have reliable transportation, which is capable of securely transporting computer hardware.
Education and/or Training:
• Required to read and write English, follow verbal and written instructions and use basic math.
• Minimum of a bachelor’s degree required, preferably in a business or computer-oriented field, or equivalent experience.
• Two plus years of experience in computer-oriented field.
 

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.