PC Tech Level II

Job#: 2042206

Job Description:

Job Summary: 
As a Level 2 PC Tech Support Specialist, you will provide advanced technical support to our customers, focusing on hardware, software, and network-related issues. You will leverage your expertise in various IT certifications and hands-on experience to diagnose problems, implement solutions, and ensure a high level of client satisfaction.
Key Responsibilities:
• Provide Level 2 technical support for desktop and laptop hardware, software, and peripheral devices.
• Troubleshoot and resolve complex issues related to our internal operating systems, including installation, configuration, and maintenance.
• Perform network diagnostics and troubleshooting.
• Ensure security compliance by implementing and maintaining security measures in line with company policies.
• Assist with setting up and configuring audio-visual equipment for meetings and presentations would be a plus.
• Collaborate with Level 1 support to resolve escalated issues and provide guidance on more complex technical problems.
• Document all support activities, resolutions, and updates in the ticketing system.
• Stay current with new technologies, trends, and best practices in IT support.
Qualifications:
• Minimum of 2 years of experience in IT support or a similar role.
• CompTIA A+ certification preferred.
• CompTIA Network+ certification preferred.
• CompTIA Security+ certification preferred.
• Some experience with Windows operating systems, including Windows 10 and 11.
• Familiarity with Active Directory, Group Policy, and other Windows-based network services.
• Basic understanding of TCP/IP networking and network troubleshooting.
• Experience with audio-visual equipment and technologies is a plus.
• Excellent problem-solving skills and the ability to work independently.
• Strong communication skills, both written and verbal.
• Ability to work in a fast-paced, dynamic environment with minimal supervision.
• Experience in customer facing roles is required, candidates will need the strong ability to speak with internal leadership as well as customers. 

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.