Desktop Engineer I

Job#: 2042696

Job Description:

Desktop Support Specialist
Location : Des Moines, IA (onsite)
Contract Duration: 2 years
Shift : Monday- Friday 8-5pm
Overview:
We are looking for a Desktop Support Specialist with solid customer service skills, ability to problem solve and troubleshoot effectively, and be dependable and willing to work on-site primarily.
Responsibilities:

• Create, answer, analyze and escalate service requests and incidents in person, by phone, email, or service desk ticketing system.
• Provision and deprovision access within VMware Horizon.
• Manage Service Desk ticketing system to evaluate all entries according to ITIL guidelines.
• Monitor, review, and close all routine incidents in a timely manner ensuring adequate and accurate data.
• Unlock and enable user accounts or reset passwords within Active Directory.
• Assist with conference room (Cisco integrated) and desk-side support.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.