Continuous Service Improvement Lead

Job#: 2043609

Job Description:

Seize your opportunity to make a personal impact as a Continuous Service Improvement Lead. Support routine customer engagement to understand priorities, refine requirements, and communicate progress. Make meaningful contributions to challenging projects and grow a rewarding career.

Role Overview:

• Develop, implement, and manage the Continuous Service Improvement and Innovation (CSI2) practice.
• Lead design and implementation of the CSI2 Practice within the ITSM framework.
• Manage the CSI2 Register to track and communicate progress.
• Design and implement effective CSI strategies aligned with business goals.
• Establish a CSI2 Practice that leverages advanced technologies, promotes efficiencies, and identifies investment opportunities.
• Collaborate with cross-functional teams to integrate CSI processes with existing and future ITSM platforms.

Requirements:

• Education: Bachelor’s Degree in Computer Science, Engineering, or a Business-related field.
• Experience: 5+ years in Continual Service Improvement and IT Service Management.
• Technical Skills: Experience with ServiceNow, Azure DevOps, and Microsoft Office Suite.
• Security Clearance: Secret, with the ability to obtain Top Secret with SCI.
• Skills and Abilities: Understanding of core ITSM Processes, strong communication, analytical, and time management skills, and project management experience.

Preferred:

• Experience with Department of Defense (DoD) customers.
• Familiarity with the USCENTCOM mission and areas of responsibility.
• Understanding of DoD IT systems, tools, processes, or organizations.

Location: On Customer Site

Citizenship: US Citizenship required

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.