Field Techs x3
Job#: 2044529
Job Description:
Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions.Apex has an opportunity for a Field Service Technician. For applicants who are interested in this opportunity, send your updated resume to Liz Papell, Professional Recruiter at [email protected]
Here are the details:
Position: Field Service Technician
Location: On-site 5 days a week in Boston - Needs to be willing to travel to support different sites such Milton, Boston, Burlington, and Needham
Rate: Negotiable based on experience
Duration: contract through 11/29 with potential to extend
Position Description:
Our client is hiring a new PC Technician to join their team. This role will work closely with other technicians to help set up workstations and assist with implementing Epic for legacy accounts. Candidates are expected to be highly organized, communicative, and have experience in a similar effort.
Responsibilities:
• Provides second-level support for all workstation problems within established timeframes.
• Analyzes and resolves user problems and concerns associated with workstation hardware and/or software, conferring with other Information Technology teams and/or the management on difficult or complex problems that cannot be resolved within established service levels.
• Configures, installs, modifies, and relocates desktop devices coordinating with other technical support teams to ensure user satisfaction and device operability. The scope of work can be a single device or a large-scale project involving a large number of devices.
• Provides workstation technical support to the Information Technology organization regarding all desktop hardware and software including assisting with 3rd party vendor application installations.
• Researches and recommends technology solutions both individually and as a team member.
• Assists users with backup and recovery procedures to ensure full system recovery.
• Completes all necessary documentation including creating and updating inventory records, hardware problem records, user documentation, licensing data, and status reports according to department standards and procedures.
• Coordinates, schedules, and reports on daily activities and specific desktop implementation/upgrade activities
• Upholds corporate policy guidelines and recommends new and improved guidelines to ensure compatibility and to improve service to the user community.
• Maintains technical expertise in desktop support technology.
• Maintains a positive working relationship with all Clinic departments to optimize working relationships and communication.
• Identifies and initiates resolutions to problems and concerns associated with office and workgroup automation to the users satisfaction.
• Monitors the performance levels of all end-user devices and peripherals and advises management on technical issues and trends.
• Consults with management on specific matters requiring clarification, interpretation, or exception to standard policies and procedures as well as identifying trends in desktop support requirements.
• Perform other duties as required/assigned.
Qualifications:
• 3+ years of experience as a desktop technician
• Past experience in customer service and being hands-on.
• Past experience installing printing applications
Additional Benefits:
For this opportunity, you will also be eligible for benefits through Apex for the contract period, 401K, medical/health benefits options, a W2 hourly rate, weekly pay, and direct deposit!
EEO Employer
Apex Systems is an equal-opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.