Support Engineer
Job#: 2044747
Job Description:
Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions.Apex has an opportunity for a Support Engineer. For applicants interested in the opportunity, send your updated resume to Liz Papell, Professional Recruiter at [email protected].
Here are the details:
Position: Support Engineer
Location: Hybrid onsite 2-3 days a week in Westborough, MA
Rate: negotiable based on experience
Duration: +3-month contract-to-hire
Position Description:
Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like seeing how your work impacts the bigger picture? We passionately work to apply cutting edge advances in robotics and automation to solve real-world challenges to transform the our customer experience.
We are seeking exceptional candidates who possess a blend of technical and customer-facing skills to successfully assist existing robotic technologies in the network. This job will require a unique combination of flexibility, troubleshooting, creativity, leadership skills and drive. As part of this highly visible team, candidates have the opportunity to work cross-functionally with multiple engineering teams within our client to raise the bar on quality and the customer experience.
Job Responsibilities:
• Providing Tier II and Tier III resolution of technical inquiries and escalations from Fulfillment Centers; the topics of these inquiries and escalations may include but are not limited to: deep diving offline robotic software and network issues, driving root cause corrective action, spares and tool identification
• Troubleshoot issues on both AWS cloud service and edge device levels
• Be able to write documentation, such as guides and runbooks
• Analyze logs and determine root causes of system failures
• Perform basic changes on source code packages
• Understand and troubleshoot CI/CD pipelines
• Perform basic networking and Linux services troubleshooting
• Engage with customers to resolve technical inquiries and escalations
• Identify and address trending performance issues and improvement opportunities
• Capture customer feedback and leverage field experience to improve product design and development priorities
• Work independently and collaboratively in a fast-paced environment where multi-tasking is required
• Conduct On-call duties periodically, or as required
Required Skills:
• 3+ years of experience as a DevOps and/or SysAdmin
• Strong understanding of AWS services, particularly Systems Manager, CloudWatch, Lambda, and API Gateway
• Proficiency in Linux OS troubleshooting and basic networking concepts
• Experience with TypeScript and Python
• Familiarity with CI/CD concepts and practices
• Knowledge of edge computing and IoT device management
• Excellent problem-solving and analytical skills
• Strong communication and writing skills for both technical and non-technical audiences
• Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience)
Desired Skills:
• AWS certifications (e.g., Solutions Architect, DevOps Engineer)
• Experience with infrastructure-as-code tools, particularly AWS CDK
• Familiarity with containerization technologies (e.g., Docker, Kubernetes)
• Experience with log analysis and monitoring tools
• Knowledge of network protocols and troubleshooting techniques
• Previous experience in a customer-facing technical support role
• Familiarity with Agile methodologies
Additional Benefits:
For this opportunity, you will also be eligible for benefits through Apex for the contract period, 401K, medical/health benefits options, a W2 hourly rate, weekly pay, and direct deposit!
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.