Support Engineer 3

Job#: 2045807

Job Description:

Support Engineer
Apex Systems is a global IT services provider, and our staffing practice has an opening for a Support Engineer with deep knowledge in database (MySQL/Postgres), basic level understanding of Azure SQL Services and knowledge on Azure SQL Managed Instance, to place at our client, a multinational technology corporation.
Client: Multinational technology corporation
Terms: Until 6/30/2024 (with strong possibility to extend to 18-month total contract length)
Location: Hybrid – 2-3 days on-site required  
Language Requirement: English and Japanese
Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Ty Kurucz at [email protected]. Please reference Request ID: 2045807 – Support Engineer.
Overview
We are seeking a Support Engineer to support our client’s database support team.
Qualifications:
 

• Administration support for SQL databases and/or Azure Cloud-based.
• Must have knowledge of basics of Azure and SQL,
• Hand on experience in production support with Database experience
• Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language.
• Excellent understanding of Database concepts and deployments.
• Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions. Consistently share best practices with team members and help create a knowledge base article to solve/workaround that issue.
• Manage all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving the KPI targets.
• Experience working in a team environment, managing a diverse workload.
• Ability to work independently, be adaptable to change and varied working hours.
• Ability to take quick decisions, like when to escalate a ticket to next level.
• Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.
• Excellent Communication Skills - verbal, listening, and written (including technical writing).
• Passion for technology, lifelong learning and professional development.
• Experience in one or more of these areas desirable:
• Experience supporting Azure or other cloud-based solutions.
• Certifications in data platform or Azure technologies
• Experience troubleshooting Open-Source Databases like MySQL, Postgre SQL, etc.,
• Basic Networking, Storage and Platform troubleshooting skills.

• Excellent Communication Skills
• Logical approach
• Incident Management
• Customer Handling Skills
• Problem Solving Approach
• Learning Mindset

1. Minimum 2+ years experience with deep knowledge in database (MySQL/Postgres)
2. Minimum 2+ years experience with basic level understanding of Azure SQL Services
3. Minimum 2+ years experience with knowledge on Azure SQL Managed Instance
4. Language requirement: English, Japanese

• 80% case management
• 20% meetings

Other information
Two rounds of interviews – 1st interview will be a technical assessment and the 2nd interview will be a managerial interview (focusing on behavioral skills)
If you are not a 99% match to the above and want to be considered for other opportunities at our enterprise clients, register for our Talent Network where you can receive job alerts about new opportunities that match your interests. 
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EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.